Thank you for choosing xuenoerlingeriellc.net. We hope every customer is satisfied with their purchase. If you have any questions about your order, please follow our refund policy below.
Customers can submit a return request within 30 days of receiving the goods. We may not be able to accept return requests submitted after 30 days.
To ensure smooth return processing, returned goods must meet the following conditions:
The goods must be in unused condition.
The goods should retain their original packaging and accessories.
The goods must not have any obvious damage, stains, or conditions that affect resale.
All returned goods must be reviewed and confirmed before processing.
Because underwear products are intimate apparel, for hygiene and safety reasons, used, washed, or resale-incompatible items may not be accepted for return.
To request a return, please contact us first through the following methods:
Email: [email protected]
Phone: (504) 470-3926
Please do not return items directly without confirmation. We will provide you with return instructions after receiving your return request.
All approved returns should be sent to the following address:
Xuenoey Lingerie LLC
1201 W ESPLANADE AVENUE APT 1802
KENNER, LA 70065
Please ensure you fill in the complete return address information to avoid lost packages or failed deliveries.
After receiving and inspecting the returned items, we will process your refund request within 3 business days.
The refund will be returned to the payment method you used when you purchased the item. Due to varying processing times at different banks or payment institutions, there may be delays in the refund’s arrival time.
A refund may not be available in the following situations:
The 30-day return period has expired.
The item has been used, washed, or damaged.
The item is missing its packaging or accessories.
The item is unsellable due to personal reasons.
If you have any questions about our refund policy, please contact us:
Email: [email protected]
Phone: (504) 470-3926
Thank you for your support of xuenoerlingeriellc.net. We will do our best to provide you with a satisfactory shopping experience.
